Agent Help (Pty) Ltd (“Agent Help”, “we”, “us”) provides an AI voice-receptionist platform for South African businesses. This policy explains what personal information we collect, how we use it, and the choices and rights you have. It applies to visitors to our website, callers who interact with our AI receptionist on behalf of a client business, and users of our member portal.
Information we collect
- Business account data: name, business name, contact details, billing information, and calendar/CRM connection details you provide when signing up.
- Call and conversation data: audio recordings, transcripts, caller name, contact number, email address, and booking details captured during calls handled by the AI receptionist.
- WhatsApp and email data: message content and delivery status for confirmations, reminders and follow-ups sent on behalf of a client business.
- Website usage data: pages visited, device and browser information, and cookies used for analytics and site performance.
How we use this information
- To operate the AI receptionist service: answering calls, booking appointments, and sending confirmations and reminders.
- To maintain and improve the accuracy of the AI receptionist for each client business.
- To provide the member portal, analytics dashboard, and customer support.
- To send account, billing, and service-related communications.
- To meet our legal and regulatory obligations, including under the Protection of Personal Information Act (POPIA).
Who we share information with
We share information with the specific business you are calling or booking with (our client), and with service providers who help us operate the platform — including telephony, calendar, WhatsApp Business API, hosting, and payment providers. These providers only process data on our instruction and under confidentiality obligations. We do not sell personal information.
Where your data is stored
Agent Help is built and hosted on South African infrastructure. Where a sub-processor stores or processes data outside South Africa, we put safeguards in place consistent with POPIA’s conditions for cross-border transfer.
Your rights
You may request access to, correction of, or deletion of your personal information, and may object to certain processing, subject to applicable law. Contact our Information Officer using the details below to exercise these rights.
Data retention
We retain call recordings, transcripts and booking data for as long as needed to provide the service and meet legal, accounting, or regulatory requirements, after which it is securely deleted or anonymised.
Contact us
Questions about this policy or your personal information can be sent to privacy@agenthelp.co.za. See our POPIA Compliance page for details on our Information Officer and data subject request process.
